Contact us

Please bear with us. We’re experiencing significant demand for our mortgages following the pandemic, and the lockdown earlier this year. The stamp duty changes have further increased this demand. We’re really sorry if this impacts your wait time. You can find our latest opening hours below.

We’re always happy to help. Here’s how to get in touch with us.


Send us your query

Fill in our enquiry form and we'll get back to you as soon as possible. If you're making a complaint, you'll find everything you need on our Resolving problems page.


More ways to get in touch

What would you like to speak to us about?

All savings enquiries

03450 50 50 75

(including online application support)

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed

New mortgage enquiries

03450 50 50 62

  • Mon - Fri: 9am - 5pm
  • Sat: 9am - 2pm
  • Sun: Closed

Changes to your mortgage

03450 50 22 30

(changes to product, holder and additional borrowing)

  • Mon - Fri: 9am - 5pm
  • Sat: 9am - 2pm
  • Sun: Closed

Updates on your application

03458 48 00 61

  • Mon - Fri: 9am -4.00pm
  • Sat & Sun: Closed

General mortgage queries

03450 50 50 75

(including MPPI cancellation and amendments)

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed

To make a payment using our secure automated payment line, call us on the number below:


Make a mortgage payment

03300 081 604

  • Open 24 hours a day

Funeral Planning

0800 652 3345

24hrs, 7 days a week (including bank holidays)

What would you like to speak to us about?

All savings enquiries

03450 50 50 75

(including online application support)

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed

New mortgage enquiries

03450 50 50 62

  • Mon - Fri: 9am - 5pm
  • Sat: 9am - 2pm
  • Sun: Closed

Changes to your mortgage

03450 50 22 30

(changes to product, holder and additional borrowing)

  • Mon - Fri: 9am - 5pm
  • Sat: 9am - 2pm
  • Sun: Closed

Updates on your application

03458 48 00 61

  • Mon - Fri: 9am -4.00pm
  • Sat & Sun: Closed

General mortgage queries

03450 50 50 75

(including MPPI cancellation and amendments)

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed

To make a payment using our secure automated payment line, call us on the number below:


Make a mortgage payment

03300 081 604

  • Open 24 hours a day

Funeral Planning

0800 652 3345

24hrs, 7 days a week (including bank holidays)

Our head office address

  • 105 Albion Street
  • Leeds
  • LS1 5AS

 

If you’re sending documents for your mortgage application, then you’ll need to use our secure email facility

Or you can fax us at 0113 225 7739.

We have two UK based Contact Centres, one in Newcastle and one in Leeds. In both centres, colleagues have a diverse range of skills, experiences and backgrounds. Find out more about our inclusive culture.