Protect yourself against fraud

We're committed to helping you protect yourself from fraud.

Our fraud awareness events

We’ve trialled a series of events across the country designed to help protect our members and their communities against fraud. The sessions were delivered by our team of local branch managers with members of our Financial Crime Team on hand to answer questions. Keep a look out in the future for an event near you.

Our fraud guides

Fraudsters use many ways to steal your money or identity. That's why we've put together some fraud awareness information to help you protect yourself against fraud and reduce the risk of becoming a victim.

Identity fraud

Identity fraud is one of the fastest-growing crimes in the UK. If someone steals your personal details and uses them fraudulently, it's known as identity fraud.

Find out about Identity fraud and how to protect yourself

How fraudsters steal your details

Whether it’s by email, phone or social media, fraudsters use many ways to get your information.

Suspicious messages

Have you received any strange emails or text messages urging you to do something?

Suspicious calls

Have you received any unexpected calls, wanting you to act on something immediately?

Social media

How private are your details on social media and why it matters?

Explore fraudsters tactics and how to keep yourself safe

Common scams

Explore the most common scams and what to do to keep your money and personal details safe.

Common scams

Cheque fraud

Everything you needed to know about cheque fraud to keep yourself safe

Cheque fraud

Fraud prevention

How we protect you

  • We always validate the identity of our customers

  • We use various security measures

  • We monitor potential fraudulent and suspicious behaviour on our members accounts.

Learn more on how we protect you

Tips to help keep your accounts safe

  • Choose a strong password which cannot be easily guessed.

  • Regularly check your accounts - please report any unusual activity to us.

  • Never share your online banking details with anyone

See our full list of Do's and Dont's

Keeping your accounts safe (PDF)

Reporting fraud

If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us please report it to us immediately.

03450 50 50 75 (lines open Mon - Fri: 8am - 8pm and Sat: 9am - 5pm)

We may monitor or record our calls for security purposes.

You can also report this to Action fraud on 0300 123 2040 (lines open 24 hours a day).

Looking for more information

We are supporters of the Take Five fraud awareness campaign led by FFA UK which offers impartial advice to help everyone protect themselves from financial crime

Take five

Little book of scams

A comprehensive guide on fraud prevention produced by the Metropolitan police.

The Little Book of Big Scams (2.0mb)

Another useful guide is:

The Little Book of Cyber Scams (8.80mb).

This information is intended as a guide only, and is not exhaustive of the ways in which fraud can occur, or the ways in which you can protect your information.